The success of a small or medium business is dependent on many factors. Four departments can make or break the company. These Human Resources, Customer Service, Marketing and Accounting and Finance need to be working in sync if the business wants to succeed.
No worries I’m here to help! As you might know, I started my career working in New York’s top ad and marketing agencies – rising up quickly to Senior VP.
But then I quit in my late twenties to pursue becoming a (hoped for) bestselling author. Plus I wanted to help people – in a more personal way – as a branding and marketing consultant and also as a personal coach.
Thankfully, my career plan/dream worked out! Now I love to help people in their various career ventures.
With this in mind, I created this guide all about the crucial departments to ensure success in small and medium businesses.
The customer service department needs to be able to answer the phones, return calls and emails promptly. Customer satisfaction is something that can make or break even the biggest of companies. A brief pause between rings during an incoming call could mean loss of business for small businesses. Also, checking into email every few hours will keep customers happy because they will not have to wait long periods before hearing back from anyone at your company after sending an inquiry about products or services offered by your firm.
Plus… customer Service should also strive towards bettering their skills so that everyone has more than one person who knows how everything works within the organization! The last thing you want is no one knowing where things are kept if there’s an emergency.
Marketing is the lifeblood of any company. You can have a fantastic product or service, but you will not sell it if no one knows about it! Marketing includes advertising and pricing products to be competitive enough in your industry while also ensuring that your customers want what you’re selling by constantly checking with them on how effective marketing efforts are performing.
Plus…. marketing must continuously be tested out before anything else because changes need to occur quickly when needed for best results. The last thing a small business needs is poor marketing costs their company significantly due to ineffective strategies!
Accounting and Finance are essential for small businesses to have in place because they will ensure that all of the money coming into a company is being used properly. Also, if you’re wondering if you need A guide to annual accounts? You’ll need accountants to assist you with these types of services and so on.
Plus… accounting provides that every penny of the budget makes more products or services while also looking over marketing efforts to make sure they do not cost too much! If your business does not pay attention to its finances, it could mean losing everything you own at some point due to a lack of funds. The last thing any entrepreneur wants is financial problems holding them back from achieving success with their startup.
Human Resources is responsible for hiring and firing employees, training, and promoting staff members to higher positions. Human resources also determine what workers receive in benefits such as healthcare or paid time off. It can take a long while before an entrepreneur finds truly motivated workers to do their best at work each day. Still, it needs to be looked into after completing other departments mentioned above (Marketing, Accounting & Finance) because those roles need individuals who want nothing more than success!
The last thing any entrepreneur wants is their company not growing due to proper planning and execution!