Law firms tend to have a can-do attitude that works until it doesn’t. At some point, successful law firms realize that their current way of doing things isn’t working as well as it used to — and not only is it costing them money and increasing stress levels, but it’s also impacting the quality of their work. That can create an environment that seems worse than it really is. It’s not a talent issue; it’s just that the firm’s infrastructure is no longer in sync with its needs.
The good news is that this issue has a straightforward fix, and that’s to increase the support levels. Knowing when you’ve maxed out your current way of doing things and need more help is vital for moving forward. Here are the telltale signs that it’s time.
Your talented attorneys should be spending their time on billable work, not managing routine admin tasks. Not only does this take time, but it can also drain their energy, and that can ultimately impact their performance on the tasks that really do make a difference to a firm’s success.
Bringing in additional support allows your attorneys to use their time the right way. A virtual paralegal for law firms can manage the time-consuming tasks, such as research and file organization, so that your A-team performers can focus on strategy. Ultimately, hiring the right support helps to make the best use of their talents and expertise.
When an attorney has so much on their plate, it’s not realistic to think that they’ll always give the client as much attention as they require. After all, there are only so many hours in the day, and if they’re spent on strategy and admin tasks, then there’ll be little leftover to give clients a full update.
Slow responses can be damaging enough that the client looks for a new firm to work with. Hiring additional support ensures that your clients can receive timely updates without putting additional pressure on your attorneys.
Turning down new work because you’re genuinely busy working on cases is fine. Doing so because your hands are full of non-specialized work is not. It makes a lot more sense to bring on board some additional help so that you can take on new clients. After all, it’s much better, financially, to hire affordable virtual support staff than to lose a client that might stick with you for years.
Attorneys spending their time on admin aren’t only not as profitable as they could be. They’re also usually more stressed. They want to be spending their time doing what they’re trained to do, yet spend their days doing less important work that seems to never end.
Staff burnout is particularly costly because it tends to increase turnover, which is an expensive issue to resolve. Your talented employees will want to stay on board, but they won’t sacrifice their well-being. Bringing in additional help frees up their time and energy for more important tasks.
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