How can you decide with confidence how to select an effective integrated healthcare platform? I’m a bestselling wellness author with tips! Read on…
Technology has been essential for effective service delivery in today’s business world. Regardless of the kind of business you own, you can always find a software solution specific to your processes.
And healthcare organizations can always leverage appropriate technology to level up their processes, such as adopting integrated healthcare software. Integrated software is a one-stop shop that brings together processes involving in-patient and out-patient data, pharmacy information, and doctors’ files, among other critical data.
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So, how can you decide with confidence how to select an effective integrated healthcare platform?
Well, first of all, there are many integrated healthcare software that you can purchase. For example NeuroFlow, or any other. However, you must know what your business needs before purchasing one.
If you’d like to know what integrated healthcare software can do to your business, you can visit www.neuroflow.com. In summary, ask potential service providers of an integrated healthcare platform pertinent questions that will allow you to settle for the best software.
To help you know how you can go about your software selection process, here are essential qualities of a well-integrated healthcare software:
Physicians are an essential part of all clinical processes. They must be factored in when a developer designs a healthcare platform. An effective platform needs to allow the creation of an account for every new physician you get in your healthcare facility. In addition, that information concerning your physicians needs to be stored in a different database from where you can retrieve it easily.
Moreover, because most healthcare facilities have their physicians operating in shifts 24/7, it should be easy for your physicians to log in and out to facilitate the easy transfer of responsibilities. To hold everyone accountable for their actions, accounts should not be shared.
Your patients are the primary client of your healthcare facility. As a result, your platform must have a robust way of capturing information concerning them. From the time a patient reports into your facility, information such as age, gender, time, symptoms, diagnosis done, results of tests, and prescription done should be clearly entered into the platform.
Doing so begins a history of that patient with your facility. Your platform should also allow retrieving the data whenever the client revisits your facility. You don’t always have to ask for the same information again. Thus, regardless of the physician who attends to a patient, they can always see the client’s history for follow-up on the patient’s progress.
A patient’s medication history is critical in deciding when to change a medication plan, especially when there is no notable improvement in the client. You can check the prescription given to see how to change it. Moreover, patients’ data is critical when transferring them to another facility for more specialized care. You can quickly generate it and attach it to the transfer file.
In today’s technological age, you must be extra vigilant when dealing with private data. Patient data is sensitive information that needs to be highly secured. However, with a HIPAA-compliant platform, you can be sure that the data is secure from unauthorized access. The Health Insurance Portability and Accountability Act was created in 1996 to regulate healthcare facilities based in the United States (US). It’s a federal law that gives a framework of standards that a platform must meet to secure sensitive data concerning patients effectively. Medical health status is private information whose security should not be regarded lightly.
If you’re not privy to the Privacy Rule encapsulated in the act, you need to learn it to counter-check the platform for compliance. For instance, the Privacy Rule has standards for your patients’ rights to know and control how their data is used. The movement of information from one person to another should be through a well-regulated policy. The Privacy Rule of the act covers the following entities:
This act advocates that every healthcare giver should follow, to the letter, the act’s provisions when transmitting healthcare information. They should follow the stipulations regarding claims, referral authorization requests, benefits eligibility inquiries, and other transactions mentioned by the US Department of Health and Human Services (HHS).
This is equally a sensitive issue in the healthcare industry. Data on healthcare plans include prescription drug insurers, dental, health, and vision. It also captures church and government-sponsored health plans, employers and multi-employer-sponsored health plans, health maintenance organizations, and long-term care insurers. In addition, it includes information on Medicare, Medicare+Choice, Medicaid, and Medicare supplement insurers.
Clearinghouses, especially when receiving data concerning a particular individual from a healthcare facility, must adhere to the HIPAA Act stipulations as a priority.
Healthcare facilities may work with other business associates when they give services to their clients. That said, some of the information business associates might get include private information for patients, such as billing, claims processing, utilization review, and data analysis.
The HIPAA prohibits the covered entities from using and disclosing any individual’s data without their authorization. Thus, every entity ought to ensure the availability, integrity, and confidentiality of all electronic protected health information (e-PHI).
The interface of the platform you’re about to purchase must be easy for your employees, such as physicians. It should be easy to learn and work with after the supplier has trained your workers on its use. Processes such as the billing and drug prescription interfaces should be well structured. Moving from one step to another must be straightforward. In addition, the interface should allow the user to correct or undo a process without interfering with the outcome.
Another aspect of the interface is that it should provide a good user experience (UX). UX includes factors such as the font used and the color theme. Though it may sound like a trivial matter, it can be a source of motivation to the users of your interface. Moreover, user experience includes the ability of your platform to be used by mobile device users.
You cannot deny the reality that social media is a prime space for connecting with your clients. In addition, you can use it to advertise your healthcare facility. As a result, a high-end healthcare integration platform should have an omnichannel connection to your social media accounts. As such, you can receive real-time notifications of all messages you get from social media. That way, you enhance your connection with your clients.
Having an integrated healthcare platform for your facility is a noble course. However, you need to be keen on the kind of platform you use. With the tips in this article, you can quickly make an informed decision if you’re in a dilemma of choosing a suitable platform.
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