When my computer broke, I was afraid it might break my spirit as well.
“Seven to twelve days, “said the technician as I dropped it off.
Really? I wanted to ask in a snarky way.
I was tempted to respond with anger and outrage.
Instead I simply said, “Thank you.”
A few days later I called for an update.
“We’ve looked into your computer more thoroughly,” said the technician, “Looks like it will take about twelve weeks – and this fix might not be covered under your warranty.”
I immediately telephoned the manager of technical services to discuss what could be done to improve the situation.
Although I was sorely missing the machine, I somehow mystically was able to communicate my frustration in an open and appreciative mood.
Five days later a technician called with a solution. He would replace the old computer with a new one – plus – not only honor, but also extend, the warranty. Best of all, I could come claim my new computer immediately.I rushed to pick up my new treasure.
Yikes! I headed into the back of the store – the bowels where normally us civilian customers were not allowed to go.
I wanted to bring a friend, or at least secure a line back to the world I knew.
I was ultimately greeted by a stern faced, pocket protector wearing, humorless man – who spoke to me with a seriousness, which at first sounded like a reprimand.
“I know you’ve gone through a lot with your computer, but so have we,” the technician said.
“Yeah. You guys have been great!” I said.
He sighed. He lowered his large eyeglasses, and looked over the top rim to meet me truly eye-to-eye.
He spoke with sincerity. “We want to be great. Then people get so mad and upset, and we can’t be. I wanted to meet you so I could say thanks for being kind – so we could be something great for you.”
Each simple kindness on our part allows others to be great!
Each commitment to kindness on our part allows more kindness to flow into the world.
Hi I’m Karen Salmansohn, founder of NotSalmon. My mission is to offer you easy-to-understand insights and tools to empower you to bloom into your happiest, highest potential self. I use playful analogies, feisty humor, and stylish graphics to distill big ideas – going as far back as ancient wisdom from Aristotle, Buddhism and Darwin to the latest research studies from Cognitive Therapy, Neuro Linquistic Programming, Neuroscience, Positive Psychology, Quantum Physics, Nutritional Studies – and then some.
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